TOP-TOY has chosen to outsource the entire maintenance support to Univeyor, following more than 5 years of cooperation on a traditional maintenance- and hotline based agreement.

TOP-TOY has entered into a Full Service Management agreement with Univeyor. The agreement is a fixed-price agreement, which includes Univeyor’s site based technicians and an on-site supply of spares. Attendance of the system is based on the operational hours, which fluctuate from 8-hours a day on weekdays to around the clock operations, 7-days a week during the peak season.

The service technicians are responsible for the operation of the system. Being based on-site they carry out regular preventive maintenance, ordering spares and are immediately on hand should there be a breakdown. The advantage of having site-based technicians is that they are trained in both TOP-TOY’s operational requirement and Univeyor’s technology, which is being constantly improved and developed, resulting in continuous leading-edge technology.

Univeyor implemented a maintenance system to support the daily upkeep and a SCADA monitoring system for fault-finding etc. The maintenance system is used for the planning and reporting of all maintenance tasks, stating procedure, spares, frequency etc.

Univeyor is experiencing an increasing demand for Service Management agreements. “Our system is an essential part of our customers’ logistics, and its availability is of paramount importance. The Univeyor Service Management Agreements offer our customers both optimum maintenance and availability”, says Service Manager Ejnar Siig Christensen.