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News: Univeyor |
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Univeyor service agreement – with the lot!
SOLAR Danmark A/S in Vejen has renegotiated their service
agreement with Univeyor and has chosen to upgrade from a
case-by-case agreement paid by the hour to a 3-year Univeyor
Service Management (USM) agreement, securing a daily supervision
of all SOLAR Danmark A/S’ equipment supplied by Univeyor.
On the subject of SOLAR Danmark A/S entering into a USM agreement
with Univeyor, Logistics Manager Finn Kristensen of SOLAR Danmark
A/S says: ”As a leading technical wholesaler, we wish to offer our
customers the best possible tools for planning their day and
ordering goods from us. Therefore we have chosen to receive
customer orders until 06.00 p.m. Monday to Thursday”. Finn
Kristensen continues: “As a consequence, it is of the utmost
importance to have a stable production system, providing a high
picking efficiency and allowing the handling and distribution of
goods to our customer before 07.00 a.m. the next day. We believe
that the supplier is best qualified to handle the continuous
service and maintenance of our system, which is why we made the
USM agreement with Univeyor. We now have software- and hardware
support from the same supplier, which makes things much more easy
for us”.
More and more customers choose to enter into a USM agreement with
Univeyor to obtain the best possible utilization of their system
and equipment and a substantial reduction of operational stops,
keeping the wheels turning in a reliable flow.
SOLAR Danmark A/S’ USM agreement ensures preventive maintenance of
the Univeyor system, with a Univeyor site manager and service
technician available on site each day to ensure that SOLAR Danmark
A/S gets the best possible utilization of the system. Other
advantages of the USM agreement are the 24-hours hotline support
and free calling in of service technician, who will be on site
within 4 hours in case of failure. SOLAR Danmark A/S can therefore
use their resources on the core competences, with no unforeseen
maintenance costs, but still optimizing the flow and operational
reliability.
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